Privacy Policy

1. Introduction

Deal Shuttle Services, operated by Fast Delivery Plus LLC (“we,” “us,” or “the Company”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website at bookitshuttle.com, our mobile applications, and our car service.

2. Information We Collect

We collect the following categories of personal information:

Account Information

• Full name
• Email address
• Phone number
• Account password (stored as a cryptographic hash)

Booking Information

• Pickup and drop-off addresses
• Travel dates and times
• Number of passengers and luggage
• Flight numbers (for airport transfers)
• Special instructions or notes

Payment Information

• Credit/debit card details are collected and processed securely by Stripe. We do not store your full card number on our servers.

Location Data

• For drivers: GPS location is collected during active trips to provide real-time tracking and ETA calculations. Location data is not stored permanently after trip completion.
• For customers: pickup and drop-off coordinates are geocoded from addresses you provide for route calculation and ETA purposes.

3. How We Use Your Information

• Booking fulfillment: Processing ride requests, dispatching drivers, calculating quotes and ETAs.
• Communication: Sending booking confirmations, ride status updates, and responding to inquiries.
• Service improvement: Analyzing usage patterns to improve our routes, pricing, and customer experience.
• Safety & compliance: Maintaining records for insurance, regulatory, and legal requirements.
• Marketing: With your consent, sending promotional offers and service updates.

4. Data Storage & Security

Your data is stored on secure, privately hosted servers. Our database uses WAL (Write-Ahead Logging) mode for data integrity. All data in transit is encrypted via HTTPS/TLS.

• Passwords are stored as SHA-256 cryptographic hashes and are never stored in plain text.
• Payment processing is handled entirely by Stripe, which is PCI DSS Level 1 certified.
• Server access is restricted to authorized personnel only via SSH key authentication.

5. Third-Party Services

We use the following third-party services that may process your data:

6. Cookies & Local Storage

Our website uses browser local storage (not traditional cookies) to enhance your experience:

You can clear this data at any time through your browser settings. Clearing local storage will log you out and reset your theme preference.

7. Data Retention

• Account data: Retained as long as your account is active. You may request deletion at any time.
• Booking records: Retained for 3 years for accounting, insurance, and regulatory compliance.
• Driver location data: Real-time only during active trips; not permanently stored after trip completion.
• Payment records: Transaction references are retained per Stripe's data retention policies and applicable tax regulations.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated personal data.
• Portability: Request your data in a portable format.

To exercise any of these rights, email us at info@bookitshuttle.com. We will respond within 30 days.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of New Jersey.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: