Questions, answered

Newark (EWR), JFK Airport, LaGuardia (LGA), Philadelphia (PHL), Atlantic City (ACY), plus local rides and hourly charters across Bergen & Hudson County, NJ.

At least 2 hours before pickup, and up to 180 days ahead. For something sooner, email us and we'll do our best.

You get a confirmation code right away. If the page says “Request received”, dispatch still has to confirm it — you'll get an email the moment we do. You can check the status any time on Track.

The quote is a flat rate for the trip you describe: vehicle, driver, and the surcharges shown (for example after-hours or extra passengers). It does not include tolls (passed through at cost), waiting beyond the free grace period, extra stops you add on the day, or gratuity.

Add your flight number when you book so dispatch can plan around delays, and message or call us if your arrival changes.

There is a free grace period after the pickup time (longer at airports). After that, waiting is billed per minute, and if we can't reach you the ride may be marked a no-show. Details are in the Terms.

Tell us the number of passengers and bags when you book so we send the right vehicle (larger groups add a surcharge). New Jersey law requires car seats for young children: say what you need in the notes and we'll confirm whether we can provide one, or bring your own.

Pay the driver at pickup, or — for business accounts — have rides billed to your company monthly. Card payment online is shown at checkout when it's available.

Free cancellation until 2 hours before pickup, or any time before a driver is assigned. Within 2 hours the fee is 50% of the fare; within 1 hour it is 100%. Change or cancel from the link in your confirmation email or from your account.

Report it on Lost & Found with your confirmation code and we'll get back to you.